Privacy policy

1) Information on the collection of personal data and contact details of the person responsible

1.1 We are pleased that you are visiting our website and thank you for your interest. In the following we inform you about how we handle your personal data when you use our website. Personal data are all data with which you can be personally identified.

1.2The person responsible for data processing on this website within the meaning of the Basic Data Protection Regulation (DSGVO) is O’ave GmbH, Zur Maase 3, 27327 Martfeld, Germany, Tel.: 04255 435, E-Mail: s.romboy@o-ave.com. The person responsible for processing personal data is the natural or legal person who, alone or jointly with others, decides on the purposes and means of processing personal data.

1.3 For security reasons and to protect the transmission of personal data and other confidential contents (e.g. orders or inquiries to the responsible person), this website uses a SSL- or Internet connection. TLS-encryption. You can recognize an encrypted connection by the character string “https://” and the lock symbol in your browser line.

2) Data collection when visiting our website

When using our website for informational purposes only, i.e. if you do not register or provide us with information in any other way, we only collect the data that your browser sends to our server (so-called “server log files”). When you visit our website, we collect the following data, which is technically necessary for us to display the website:

  • Our visited website
  • Date and time of access
  • Amount of transmitted data in bytes
  • Source/reference from which you reached the site
  • Browser used
  • Used operating system
  • IP address used (if necessary: in anonymous form)

Processing shall be carried out in accordance with Article 6(6). 1 lit. f GDPR based on our legitimate interest in improving the stability and functionality of our website. The data will not be passed on or used in any other way. However, we reserve the right to subsequently check the server log files if there are concrete indications of illegal use.

3) Cookies

In order to make visiting our website attractive and to enable the use of certain functions, we use so-called cookies on various pages. These are small text files that are stored on your end device. Some of the cookies we use are deleted again after the end of the browser session, i.e. after closing your browser (so-called session cookies). Other cookies remain on your end device and make it possible to recognize your browser on your next visit (so-called persistent cookies). If cookies are set, they collect and process certain user information to an individual extent, such as browser and location data and IP address values. Persistent cookies are automatically deleted after a specified period of time, which may vary depending on the cookie. You can see the duration of the respective cookie storage in the overview of the cookie settings of your web browser.

Sometimes cookies are used to simplify the ordering process by saving settings (e.g. remembering the contents of a virtual shopping cart for a later visit to the website). Insofar as personal data are also processed by individual cookies used by us, the processing is carried out in accordance with Art. 6 Para. 1 lit. b GDPR either to implement the contract, pursuant to Art. 6 Par. 1 lit. a GDPR in the case of a granted consent or pursuant to Art. 6 para. 1 lit. f GDPR to safeguard our legitimate interests in the best possible functionality of the website as well as a customer-friendly and effective design of the site visit.

Please note that you can set your browser in such a way that you are informed about the setting of cookies and can decide individually about their acceptance or exclude the acceptance of cookies for certain cases or generally. Each browser differs in the way it manages the cookie settings. This is described in the help menu of each browser, which explains how you can change your cookie settings. These can be found for the respective browser under the following links:

Internet Explorer: https://support.microsoft.com/de-de/help/17442/windows-internet-explorer-delete-manage-cookies
Firefox: https://support.mozilla.org/de/kb/cookies-erlauben-und-ablehnen
Chrome: https://support.google.com/chrome/answer/95647?hl=de&hlrm=en
Safari: https://support.apple.com/de-de/guide/safari/sfri11471/mac
Opera: https://help.opera.com/de/latest/web-preferences/#cookies

Please note that if cookies are not accepted, the functionality of our website may be limited.

4) Contact

In the context of contacting us (e.g. via contact form or e-mail) personal data is collected. Which data is collected in case of a contact form can be seen from the respective contact form. These data are stored and used exclusively for the purpose of answering your request or for contacting you and the associated technical administration. The legal basis for the processing of this data is our legitimate interest in replying to your request in accordance with Article 6 paragraph. 1 lit. f GDPR. If your contact is aimed at the conclusion of a contract, an additional legal basis for the processing is Article 6(1). 1 lit. b GDPR. Your data will be deleted after final processing of your request. This is the case if it can be inferred from the circumstances that the relevant facts have been conclusively clarified and provided that there are no statutory retention obligations to the contrary.

5) Data processing when opening a customer account and for contract processing

Pursuant to Article 6(6). 1 lit. b GDPR, personal data will continue to be collected and processed if you provide us with such data for the execution of a contract or when opening a customer account. Which data is collected can be seen from the respective input forms. A deletion of your customer account is possible at any time and can be done by sending a message to the above mentioned address of the responsible person. We store and use the data provided by you for the processing of the contract. After full implementation of the contract or deletion of your customer account, your data will be blocked with regard to tax and commercial retention periods and deleted after these periods, unless you have expressly consented to further use of your data or a legally permitted further use of data was reserved by us.

6) Commentary function

As part of the comment function on this website, in addition to your comment, information about the time the comment was created and the commentator name you selected will be saved and published on this website. Your IP address is also logged and stored. This storage of the IP address is done for security reasons and in the event that the person concerned violates the rights of third parties or posts illegal content through a comment submitted. We need your e-mail address in order to contact you in case a third party should object to your published content as illegal. The legal basis for the storage of your data is article 6 paragraph. 1 lit. b and f GDPR. We reserve the right to delete comments if they are objected to as illegal by third parties.

7) Use of your data for direct advertising

7.1 Registration for our e-mail newsletter

If you register for our e-mail newsletter, we will send you regular information about our offers. Only your e-mail address is required for sending the newsletter. The provision of further data is voluntary and is used to address you personally. For the dispatch of the newsletter we use the so-called double opt-in procedure. This means that we will only send you an e-mail newsletter if you have expressly confirmed to us that you agree to receive newsletters. We will then send you a confirmation e-mail asking you to click on a link to confirm that you wish to receive the newsletter in future.

By activating the confirmation link, you give us your consent for the use of your personal data in accordance with article 6 paragraph. 1 lit. a GDPR. When you register for the newsletter, we save your IP address entered by your internet service provider (ISP) as well as the date and time of registration in order to be able to trace possible misuse of your e-mail address at a later date. The data collected by us when registering for the newsletter is used exclusively for the purpose of advertising in the newsletter. You can unsubscribe from the newsletter at any time using the link provided for this purpose in the newsletter or by sending a corresponding message to the person responsible mentioned at the beginning. After you have unsubscribed, your e-mail address will be immediately deleted from our newsletter distribution list, unless you have expressly consented to further use of your data or we reserve the right to use your data for other purposes which are permitted by law and about which we inform you in this declaration.

7.2 Newsletter dispatch via MailChimp
Our e-mail newsletters are sent via the technical service provider The Rocket Science Group, LLC d/b/a MailChimp, 675 Ponce de Leon Ave NE, Suite 5000, Atlanta, GA 30308, USA (http://www.mailchimp.com/), to whom we pass on the data you provide when you register for the newsletter. Such disclosure shall be made in accordance with Article 6(6). 1 lit. f GDPR and serves our legitimate interest in using an effective, secure and user-friendly newsletter system. Please note that your data is usually transferred to a MailChimp server in the USA and stored there.
MailChimp uses this information to send the newsletter on our behalf. MailChimp does not use the data of our newsletter recipients to write to them itself or pass them on to third parties.
In order to protect your data in the USA, we have concluded a data processing agreement (“Data-Processing-Agreement”) with MailChimp based on the standard contractual clauses of the European Commission to enable the transfer of your personal data to MailChimp. This data processing agreement can be viewed at the following Internet address: https://mailchimp.com/legal/data-processing-addendum/
MailChimp is also certified under the us-european data protection agreement “Privacy Shield” and thus commits itself to comply with the EU data protection regulations.
You can view the privacy policy of MailChimp here: https://mailchimp.com/legal/privacy/

8) Data processing for order processing

8.1 In order to process your order, we work together with the following service provider(s), who support us completely or partially in the execution of concluded contracts. Certain personal data is transmitted to these service providers in accordance with the following information.

The personal data collected by us will be passed on to the transport company commissioned with the delivery as part of the contract processing, insofar as this is necessary to deliver the goods. We pass on your payment data within the scope of the payment processing to the assigned credit institute, if this is necessary for the payment processing. If payment service providers are used, we explicitly inform you about this below. The legal basis for the transfer of data is Article 6(6). 1 lit. b GDPR.

8.2 Use of special service providers for order processing and handling

– DHL Fulfillment
The order is processed by the service provider DHL Home Delivery GmbH, Sträßchensweg 10, 53113 Bonn within the framework of “Shipping by DHL Fulfillment”. Your personal data will be used exclusively for the purpose of processing your online order in accordance with Art. 6 Par. 1 lit. b GDPR passed on to DHL Fulfillment.

8.3 Use of payment service providers (payment services)

– BS PAYONE
If you choose a payment method of the payment service provider BS PAYONE, the payment will be processed via the payment service provider BS PAYONE GmbH, Lyoner Straße 9, 60528 Frankfurt/Main, Germany, to which we will send your information provided during the ordering process together with the information about your order according to Art. 6 para. 1 lit. b Pass on GDPR. The passing on of your data takes place exclusively for the purpose of payment processing with the payment service provider PAYONE and only insofar as it is necessary for this.

9) Use of social media: videos

Use of Youtube videos

This website uses the YouTube embedding feature to display and play videos from the provider “YouTube”, which belongs to Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland (“Google”).

Here the extended data protection mode is used, which, according to the provider, only starts storing user information when the video(s) are played. If the playback of embedded YouTube videos is started, the provider “Youtube” uses cookies to collect information about user behavior. According to information from “Youtube”, these serve, among other things, to collect video statistics, improve user-friendliness and prevent abusive practices. If you are logged in to Google, when you click on a video, your information is associated directly with your account. If you do not want the assignment with your profile on YouTube, you must log out before activating the button. Google stores your data (even for users who are not logged in) as user profiles and evaluates them. Such an evaluation shall be carried out in particular in accordance with Article 6(6). 1 lit. f GDPR on the basis of Google’s legitimate interests in the insertion of personalised advertising, market research and/or the needs-based design of its website. You have the right to object to the creation of these user profiles, and you must contact YouTube to exercise this right. The use of YouTube may also involve the transmission of personal data to the servers of Google LLC. in the USA.
Irrespective of any playback of the embedded videos, a connection to the Google network is established each time this website is accessed, which may trigger further data processing operations without our influence.

In the event that personal data is transmitted to Google LLC. with headquarters in the USA, Google LLC. certified for the US-European data protection agreement “Privacy Shield”, which guarantees compliance with the level of data protection applicable in the EU. A current certificate can be viewed here: https://www.privacyshield.gov/list

Weitere Informationen zum Datenschutz bei „YouTube“ finden Sie in der Datenschutzerklärung des Anbieters unter: https://www.google.de/intl/de/policies/privacy

Insofar as legally required, we have obtained your consent to process your data as described above in accordance with Art. 6 Par. 1 lit. a GDPR is obtained. You can revoke your given consent at any time with effect for the future. In order to exercise your right of revocation, please follow the procedure described above for lodging an objection.

10) Tools and others

sevDesk
We use the sevDesk service of the cloud-based accounting software of sevDesk GmbH, Hauptstraße 115, 77652 Offenburg, Germany, to handle the accounting.
SevDesk processes incoming and outgoing invoices and, if applicable, our company’s bank transactions in order to automatically capture invoices, match them to transactions and, in a semi-automated process, create the financial accounting.
Insofar as personal data are also processed in this context, the processing is carried out in accordance with Art. 6 Par. 1 lit. f GDPR on the basis of our legitimate interest in the efficient organisation and documentation of our business processes.
Further information on sevDesk GmbH, the automated processing of data and the data protection regulations can be found at https://sevdesk.de/sicherheit-datenschutz/

11) Rights of the person concerned

11.1 The applicable data protection law grants you comprehensive data subject rights (rights of information and intervention) vis-à-vis the person responsible for processing your personal data, about which we inform you below:

  • Right of access under Art. 15 GDPR: In particular, you have a right of access to your personal data processed by us, the purposes of processing, the categories of personal data processed, the recipients or categories of recipients to whom your data have been or will be disclosed, the planned storage period or the criteria for determining the storage period, the existence of a right of rectification, erasure, restriction of processing, opposition to processing, complaint to a supervisory authority, the origin of your data if it has not been collected from you by us, the existence of automated decision making including profiling and, if applicable, meaningful information on the logic involved and the scope and intended effects of such processing on you, as well as your right to be informed of the guarantees provided under Art. 46 GDPR when your data is transferred to third countries;
  • Right to correction in accordance with Art. 16 GDPR: You have a right to immediate correction of incorrect data concerning you and/or completion of your incomplete data stored by us;
  • Right to deletion pursuant to Art. 17 GDPR: You have the right to request the deletion of your personal data if the conditions of Art. 17 para. 1 GDPR to demand. However, this right shall not apply in particular if the processing is necessary for the exercise of the right to freedom of expression and information, for the fulfilment of a legal obligation, for reasons of public interest or for the assertion, exercise or defence of legal claims;
  • Right to limit processing pursuant to Art. 18 GDPR: You have the right to request the limitation of the processing of your personal data for as long as the accuracy of your data which you dispute is verified, if you refuse to have your data deleted due to unauthorised data processing and instead request the limitation of the processing of your data, if you require your data for the assertion, exercise or defence of legal claims, after we no longer require these data after the purpose has been achieved, or if you have lodged an objection for reasons relating to your particular situation, as long as it is not yet clear whether our legitimate reasons outweigh the objection;
  • Right to information in accordance with Art. 19 GDPR: If you have asserted the right to rectification, erasure or limitation of processing vis-à-vis the controller, the latter is obliged to notify all recipients to whom the personal data concerning you have been disclosed of this rectification, erasure or limitation of processing, unless this proves impossible or involves a disproportionate effort. They have the right to be informed about these recipients.
  • Right to data transfer in accordance with Art. 20 GDPR: You have the right to receive the personal data you have provided us with in a structured, common and machine-readable format or to request that it be transferred to another responsible party, insofar as this is technically feasible;
  • Right to revoke consents granted in accordance with Art. 7(1) 3 GDPR: You have the right to revoke your consent to the processing of data at any time with effect for the future. In the event of revocation, we will immediately delete the data concerned, unless further processing cannot be based on a legal basis for processing without consent. Revocation of consent shall not affect the lawfulness of the processing carried out on the basis of the consent until revocation;
  • Right of appeal under Art. 77 GDPR: If you believe that the processing of personal data relating to you is in breach of the GDPR, you have the right – without prejudice to any other administrative or judicial remedy – to lodge a complaint with a supervisory authority, in particular in the Member State in which you are resident, your place of work or the place where the alleged breach occurs.

11.2 RIGHT OF APPEAL

IF WE PROCESS YOUR PERSONAL DATA IN THE CONTEXT OF A BALANCING OF INTERESTS DUE TO OUR PREDOMINANT LEGITIMATE INTEREST, YOU HAVE THE RIGHT AT ANY TIME, FOR REASONS ARISING FROM YOUR SPECIAL SITUATION, TO OBJECT TO THIS PROCESSING WITH EFFECT FOR THE FUTURE.
IF YOU EXERCISE YOUR RIGHT TO OBJECT, WE WILL STOP PROCESSING THE DATA CONCERNED. HOWEVER, WE RESERVE THE RIGHT TO FURTHER PROCESSING IF WE CAN PROVE COMPELLING REASONS FOR PROCESSING WORTHY OF PROTECTION, WHICH OUTWEIGH YOUR INTERESTS, FUNDAMENTAL RIGHTS AND FREEDOMS, OR IF THE PROCESSING SERVES TO ASSERT, EXERCISE OR DEFEND LEGAL CLAIMS.

IF YOUR PERSONAL DATA ARE PROCESSED BY US FOR THE PURPOSE OF DIRECT MARKETING, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF YOUR PERSONAL DATA FOR THE PURPOSE OF SUCH MARKETING. YOU MAY EXERCISE THE RIGHT OF OPPOSITION AS DESCRIBED ABOVE.

IF YOU EXERCISE YOUR RIGHT TO OBJECT, WE WILL STOP PROCESSING THE DATA CONCERNED FOR DIRECT MARKETING PURPOSES.

12) Duration of storage of personal data

The duration of the storage of personal data is determined by the respective legal basis, the purpose of processing and – if relevant – additionally by the respective legal retention period (e.g. retention periods under commercial and tax law).

When personal data are processed on the basis of an explicit consent pursuant to Article 6(6) 1 lit. a GDPR, these data are stored until the person concerned revokes his or her consent.

Are there legal retention periods for data which are stored in the context of legal or similar obligations on the basis of Art. 6 para. 1 lit. b GDPR are processed, these data are routinely deleted after expiry of the retention periods, insofar as they are no longer required for the fulfilment or initiation of the contract and/or we have no justified interest in further storage.

When personal data are processed on the basis of Article 6(6) 1 lit. f GDPR, this data is stored until the person concerned exercises his or her right of objection under Art. 21 Para. 1 GDPR, unless we can demonstrate compelling reasons for processing that are worthy of protection and outweigh the interests, rights and freedoms of the data subject, or the processing serves to assert, exercise or defend legal claims.

1 GDPR, unless we can demonstrate compelling reasons for processing that are worthy of protection and outweigh the interests, rights and freedoms of the data subject, or the processing serves to assert, exercise or defend legal claims. 1 lit. f GDPR, this data is stored until the person concerned exercises his or her right of objection under Art. 21 Para. 2 GDPR is being exercised.

Moreover, unless otherwise stated in the other information in this statement on specific processing situations, stored personal data will be deleted when they are no longer necessary for the purposes for which they were collected or otherwise processed.

 
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